LibQUAL+ (tm) Canada Workshop

June 14, 2006
Ottawa Congress Centre

Co-sponsored by the Canadian Association of Research Libraries
and the
Association of Research Libraries

Preliminary Programme

Final Programme

The CARL Committee on Effectiveness Measures and Statistics is pleased to offer this pre-CLA conference workshop.

Who should attend?

Your library is planning to participate in the LibQUAL+(tm) Canada 2007 consortial survey
Your library is thinking about participating
You just want to learn more about how LibQUAL+(tm) can better help you evaluate and plan your library service

Workshop Goals?

Better understand LibQUAL+(tm) as an assessment tool
Help new and past participants plan their survey for maximum benefit
Discover how the CARL LibQUAL+(tm) consortium can best support the participants and what kind of comparative data would be most useful
See and hear how other past Canadian participants have organized, marketed and presented their survey and its results.

Registration

There is no charge for registration. Please send your name and email to: Lise Lupien carladm@uottawa.ca

For more information about LibQUAL+(tm) Canada 2007:
Sam Kalb, LibQUAL+ Canada Project Coordinator: kalbs@post.queensu.ca
Project web site: http://library.queensu.ca/webir/canlibqual/carl-libqual.htm

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Preliminary Programme

(breakfast, breaks and lunch will be provided by CARL)

Morning

Breakfast and introduction
Overview of LibQUAL+(tm) and other components of ARL's New Measures Initiatives
LibQUAL+(tm) Canada Consortial Survey Plan
Dr. Colleen Cook or Dr. Bruce Thompson

Afternoon

Past Canadian participants from different academic libraries speak about their service assessment programs and how they have used the results.
Showcase / share-faire (past participants showing how they implemented their surveys and presented their results).
Speakers

Colleen Cook, Dean and Director of the Texas A&M University Libraries. Colleen oversaw the administration of the SERVQUAL protocol to the University library community in 1995, 1997, and 1999, which led to her role in developing LibQUAL+ (tm). She has published journal articles and book chapters and made numerous presentations in the fields of library science, history, and research methodology. She specializes in qualitative and quantitative methodologies. Colleen currently chairs the ARL Statistics & Assessment Committee and is a member of the IFLA Statistics and Evaluation Section Committee.

Bruce Thompson, Professor and Distinguished Research Scholar, Department of Educational Psychology, Texas A&M University, and Adjunct Professor of Community Medicine, Baylor College of Medicine. Bruce is also serving as External Evaluator for the ARL LibQUAL+(tm) project. He is a Past-President of the Association for Assessment in Counseling and of the Southwest Educational Research Association, and an elected member of the Council of the American Educational Research Association. Bruce is a prolific author in statistics and measurement, and has conducted numerous training sessions at professional meetings.

Martha Kyrillidou, Director, ARL Statistics and Measurement Program. Martha has been directing the ARL Statistics and Measurement Program since 1994. In her capacity as the director of the Statistics and Measurement she is responsible for all aspects of the production of the annual statistical surveys of the Association of Research Libraries and provides analytical support to libraries and other program areas within the ARL office.