CARL Webinar on User Experience and Assessment

When: January 12, 2:00 – 3:30 PM ET

Please note that this event is open to all (not just CARL institutions).

The CARL Assessment Committee’s Continuing Education Working Group is pleased to host the following panel on user experience (UX) and assessment, the second in a series of webinars to be hosted in lieu of an in-person 2021 Canadian Library Assessment Workshop.

Moderated by Ruby Warren, User Experience Librarian at University of Manitoba Libraries, this one and a half hour session will include the following three 20-min presentations on three aspects of UX and assessment, followed by a question and answer period.

The Structure: 

Where is UX situated and how is it supported in academic libraries? 

Presenter: Shelley Gullikson, Carleton University (Based on her paper: Structuring and supporting UX Work in Academic Libraries).

An introduction to user experience in academic libraries: what it is, and various ways libraries structure and support UX work. The presentation will draw on research interviews with thirty UX workers in five countries and highlight structures and supports that appear to make a positive difference.

Shelley Gullikson is Web & UX Librarian at Carleton University. Her experience in UX began with human-computer interaction research in the late 1990s, and she’s been conducting research with users ever since.

View slides

The Impact: 

How is UX received and implemented?

Presenters: Robin Bergart and Juliene McLaughlin, University of Guelph (Based on their paper: Can User Experience Research be Trusted?)

What’s it like to work as a user experience librarian? We will describe three UX studies we conducted to give you our perspectives on doing user experience research. These case studies will highlight some of the joys and frustrations of doing UX work and strategies for mitigating the challenges. Although we will focus on our own UX work, we know from our research that many other UX librarians face similar challenges. 

Juliene McLaughlin and Robin Bergart are Assessment & User Experience librarians at the University of Guelph. 

View slides

The Theory: 

What is UX and how has it evolved in industry to be taken up in other contexts such as libraries? 

Presenter: Emily Christofides, Google Inc 

This talk will describe how UX is practiced in industry, how it evolved and how it has been applied in relatively newer contexts such as libraries. UX is driven by a focus on the user, but there are also common methods that overlap with research, assessment, and evaluation. While this talk will not go in-depth into these methods, it will provide some context into questions such as what methods might be useful.

Emily Christofides is a UX Researcher at Google, previously at the University of Waterloo as the UX Specialist. She has a PhD in social psychology and has been a researcher in both industry and academic contexts.

View slides

NOTE: Speakers will be presenting in English. A recording of the webinar will also be posted after the event.

If you have any questions, please contact Julie Morin, Program Officer at CARL (